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Old Tenants

Manage former tenants, track pending dues, and handle post-checkout operations.

How can I search for an old tenant name or number?​

Step 1: Click on the people icon located in the bottom navigation menu, click on the old option.
Step 2: To find the old tenant you're looking for, simply enter the tenant name or number into the search box, and you'll quickly locate the tenant.

How can I view old tenants with pending dues?​

Step 1: Click on the people icon located in the bottom navigation menu, click on the old option.
Step 2: A filter is available in the search box. Click on it.
Step 3: A pop up will appear, select the pending dues option.
Step 4: Click on apply.

How can I view old tenants with no dues?​

Step 1: Click on the people icon located in the bottom navigation menu, click on the old option.
Step 2: A filter is available in the search box. Click on it.
Step 3: A pop up will appear, select the no dues option.
Step 4: Click on apply.

How can I view old tenants with cleared dues?​

Step 1: Click on the people icon located in the bottom navigation menu, click on the old option.
Step 2: A filter is available in the search box. Click on it.
Step 3: A pop up will appear, select the cleared dues option.
Step 4: Click on apply.

How can I edit old tenant personal details?​

Step 1: Click on the people icon located in the bottom navigation menu, click on the old option.
Step 2: Search for the old tenant's name.
Step 3: Click on the old tenant card.
Step 4: Old tenant profile will open.
Step 5: Click on the 'edit' button to enable the edit mode.
Step 6: Find the field details under the personal detail section.
Step 7: Enter the new details, click on save button.

How can I upload old tenant documents?​

Step 1: Click on the people icon located in the bottom navigation menu, click on the old option.
Step 2: Search for the old tenant's name.
Step 3: Click on the old tenant card.
Step 4: Old tenant profile will open.
Step 5: In KYC section, click on the upload button.
Step 6: A pop up will appear with 2 option camera and gallery.
Step 7: If you want to upload a document by camera click on camera, click the picture and click on save button.
Step 8: If you want to upload a document by gallery click on gallery option, select the document.
Step 9: Click on upload.

How can I add old tenant bank details?​

Step 1: Click on the people icon located in the bottom navigation menu, click on the old option.
Step 2: Search for the old tenant's name.
Step 3: Click on the old tenant card.
Step 4: Old tenant profile will open.
Step 5: Scroll down and click on the bank details option.
Step 6: Click on edit button.
Step 7: Enter the details, click on save button.

How can I communicate with old tenants?​

Step 1: Click on the people icon located in the bottom navigation menu, click on the old option.
Step 2: Search for the old tenant's name.
Step 3: Click the 'Call' option on the old tenant's card to initiate a call.

How can I connect to old tenants over WhatsApp?​

Step 1: Click on the people icon located in the bottom navigation menu, click on the old option.
Step 2: Search for the old tenant's name.
Step 3: Click on WhatsApp option.

How can I share old tenant details?​

Step 1: Click on the people icon located in the bottom navigation menu, click on the old option.
Step 2: Search for the old tenant's name.
Step 3: Swipe left on the old tenant card.
Step 4: Click on the share option.

How can I collect pending dues from old tenants?​

Step 1: Click on the people icon located in the bottom navigation menu, click on the old option.
Step 2: Search for the old tenant's name.
Step 3: Click on the old tenant card.
Step 4: Click on collect dues option.
Step 5: Enter the amount being collected.
Step 6: Select payment method.
Step 7: Click collect to record the payment.

How can I mark old tenant dues as loss?​

Step 1: Click on the people icon located in the bottom navigation menu, click on the old option.
Step 2: Search for the old tenant's name.
Step 3: Swipe left on the old tenant card.
Step 4: Click on mark as loss option.
Step 5: Confirm the action in the popup.

How can I send payment reminders to old tenants?​

Step 1: Click on the people icon located in the bottom navigation menu, click on the old option.
Step 2: Search for the old tenant's name.
Step 3: Click on remind option on the tenant card.
Step 4: WhatsApp message screen will open.
Step 5: Customize the reminder message and send.

How to check pending dues of evicted tenants with loss?​

Step 1: Click on the people icon located in the bottom navigation menu, click on the old option.
Step 2: A filter is available in the search box. Click on it.
Step 3: A pop up will appear, select the pending dues option.
Step 4: Select the with loss option, click on apply.

How to check pending dues of evicted tenants without loss?​

Step 1: Click on the people icon located in the bottom navigation menu, click on the old option.
Step 2: A filter is available in the search box. Click on it.
Step 3: A pop up will appear, select the pending dues option.
Step 4: Select the without loss option, click on apply.

How to permanently delete an old tenant?​

Step 1: Click on the people icon located in the bottom navigation menu, click on the old option.
Step 2: Scroll to or find the concerned tenant.
Step 3: Swipe left to the tenant card.
Step 4: Click on the permanent delete option.
Step 5: A confirmation pop up will come, click on yes delete.

How do I add back a tenant?​

Step 1: Click on the people icon located in the bottom navigation menu, click on the old option.
Step 2: Scroll to or find the concerned tenant.
Step 3: On the tenant card, click on add as tenant option.
Step 4: Add tenant screen will open.
Step 5: You can review & edit all the details.
Step 6: There will be an 'Add back loss' checkbox:

  • Keep it unchecked to not add back any loss.
  • Check it to add back loss as unpaid dues.
    Step 7: Click on the 'Add Tenant' button to add the tenant.