Complaint Management

Handle tenant complaints efficiently and track resolution progress.

How can I check the complaint dashboard?

Step 1: Tap the property icon in the bottom navigation menu, and select the 'Complaint' option. You can see the complaint dashboard where you can see the different type of complaint status: a. Total complaint count b. New complaint count c. Under process complaint d. Complaint assigned to team e. Resolved complaint count

How can I view new complaints?

Step 1: Tap the property icon in the bottom navigation menu, and select the 'Complaint' option.
Step 2: A filter is available in the search box, click on it.
Step 3: A pop up will appear, click on status.
Step 4: Select 'New complaint' option.
Step 5: Click on apply.

How can I access complaints that are currently in progress?

Step 1: Tap the property icon in the bottom navigation menu, and select the 'Complaint' option.
Step 2: A filter is available in the search box, click on it.
Step 3: A pop up will appear, click on status.
Step 4: Select 'under process' option.
Step 5: Click on apply.

How do I check complaints that have been assigned to a team?

Step 1: Tap the property icon in the bottom navigation menu, and select the 'Complaint' option.
Step 2: A filter is available in the search box, click on it.
Step 3: A pop up will appear, click on status.
Step 4: Select the 'assigned to team' option.
Step 5: Click on apply.

How do I view resolved complaints?

Step 1: Tap the property icon in the bottom navigation menu, and select the 'Complaint' option.
Step 2: A filter is available in the search box, click on it.
Step 3: A pop up will appear, click on status.
Step 4: Select the 'resolved complaint' option.
Step 5: Click on apply.

How can I see the various complaint categories available?

Step 1: Tap the property icon in the bottom navigation menu, and select the 'Complaint' option.
Step 2: A filter is available in the search box, click on it.
Step 3: A pop up will appear, click on category.
Step 4: Select the categories and click on apply button.

How can I download a complaint report?

Step 1: Tap the property icon located in the bottom navigation menu, Click on complaint option.
Step 2: Click on the CTA 'More'.
Step 3: Click on the CTA 'Download complaint report'.
Step 4: A pop will appear, select property.
Step 5: Click on the done button.
Step 6: Click on continue.

What's the process for notifying the tenant about the complaint status?

Step 1: Tap the property icon in the bottom navigation menu and select the 'Complaint' option.
Step 2: Scroll through the list to locate the specific complaint card you are interested in.
Step 3: On the complaint card, click on the 'Status.'
Step 4: A list of options will appear; select the appropriate option. The result will be displayed on the property complaint card, and an automatic notification will be sent to the tenant.

How can I share the complaint with anyone?

Step 1: Tap the property icon in the bottom navigation menu and select the 'Complaint' option.
Step 2: Scroll down to find the concerned complaint card.
Step 3: Swipe left on the complaint card.
Step 4: Click on the 'Share Complaint' option.
Step 5: A pop-up will appear; choose WhatsApp or your preferred sharing method to share the complaint.

How can I notify the tenant about the complaint's status?

Step 1: Tap the property icon in the bottom navigation menu and select the 'Complaint' option.
Step 2: Scroll down to find the concerned complaint card.
Step 3: On the complaint concerned card click on inform option.
Step 4: A WhatsApp message screen will pop up; compose your message and then click the send button.